Introduction
At Sproutglow, we respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our floristry services, visit our website at sproutglow.world, or interact with us in any way.
We process personal data in accordance with Regulation (EU) 2016/679 (GDPR), the French Data Protection Act (Loi informatique et libertés), and applicable French data protection requirements. We are responsible for the personal data under our control. You may lodge a complaint with the OPC (Office of the Privacy Commissioner of France) if you believe our processing infringes applicable law.
Consent and Legal Basis
We obtain your consent before collecting, using, or disclosing your personal information where required by law. Your consent may be express (e.g. when you provide information on our contact or order forms) or implied where permitted. We also process data where necessary for contract performance, legal obligations, or our legitimate interests. You may withdraw consent for non-essential uses (e.g. marketing) at any time by contacting us; withdrawal may limit our ability to provide some services.
Information We Collect
We may collect the following types of personal information related to our bouquet and floral arrangement services:
- Contact details (name, email address, phone number, delivery address)
- Order information (floral preferences, occasion details, delivery dates)
- Payment information (processed securely through third-party payment providers)
- Communication records (messages, inquiries about arrangements, feedback)
- Technical data (IP address, browser type, when you visit our website)
How We Use Your Information
We use your personal information to:
- Process and fulfill your floral orders and bouquet arrangements
- Communicate about your orders, deliveries, and inquiries
- Provide personalized recommendations for seasonal flowers and gift options
- Send updates about our floristry services, if you have opted in
- Improve our website and customer experience
- Comply with legal obligations in France and the European Union
Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Your payment information is encrypted and processed through secure payment gateways.
Data Sharing
We do not sell your personal data. We may share your information with:
- Delivery partners to fulfill your floral orders
- Payment processors to complete transactions
- Service providers who assist in operating our website
- Legal authorities when required by French or EU law
Cross-border transfer: Some of these parties (e.g. payment processors, analytics or hosting providers) may be located outside France or the EEA. When we transfer personal data to such parties, we take steps to ensure adequate safeguards (e.g. standard contractual clauses or adequacy decisions) in line with the GDPR.
Advertising and Online Marketing
Our website may use third-party advertising services, including Google Ads, to show you relevant ads based on your visits to our site and other websites. This may involve:
- Displaying ads for our floristry services when you browse the web
- Measuring the effectiveness of our advertising (e.g. conversion tracking)
- Using cookies and similar technologies as described in our Cookies Policy
Third-party advertisers, including Google, may use cookies and similar technologies to collect information about your visits to this and other sites to provide interest-based advertising. We do not control the data collected by these third parties. You can opt out of personalised advertising via Google Ad Settings or your browser/device settings. Opting out does not stop ads from being shown; ads you see may be less relevant. This practice complies with the GDPR and Google Ads policies.
Your Rights
Under the GDPR and French data protection law, you have the right to:
- Access your personal data and receive a copy and information on how it is used
- Request rectification of inaccurate or incomplete data
- Request erasure of your data, subject to legal and contractual retention requirements
- Restrict processing in certain circumstances
- Data portability where applicable
- Object to processing based on legitimate interests or for direct marketing
- Withdraw consent at any time where processing is based on consent
- Lodge a complaint with the OPC (Office of the Privacy Commissioner of France) or the competent supervisory authority
We will respond to access and correction requests within the timeframes required by applicable law.
Cookies
Our website uses cookies to enhance your experience. For detailed information about our cookie practices, please see our Cookies Policy.
Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements. Order records for floral arrangements are typically kept for 7 years for tax and business purposes.
Data Breaches
If a personal data breach is likely to result in a risk to your rights and freedoms, we will notify the competent supervisory authority and, where required, you, without undue delay, in line with the GDPR. The notice will describe the breach, the data concerned, measures taken to address it, and steps you can take.
Contact Us and Privacy Officer
For privacy-related questions, to exercise your rights, or to withdraw consent, please contact us (our contact person for privacy matters):
Email: contact@sproutglow.world
Phone: +33 1 47 03 42 57
Address: 154 Rue St Denis, 75002 Paris, France
Policy Updates
We may update this privacy policy periodically. Changes will be posted on this page with an updated revision date. We encourage you to review this policy regularly.